Wednesday, February 25, 2009


It's a good thing I work in the church. Everyone is always so happy and joyful and ready to praise God. We NEVER have any complainers and life is always wonderful.

Of course that is what it will be like one day but the reality is that everyone seems to have a say about politics, church, and fashion. And for some reason the first two never seem to get positive press.

This week I've had to deal with a few different complaints. Normally complaints in the church are petty or silly and they really irritate me. This week however it seems that all complaints were actually valid. So for those who are thinking about complaining about something in the church (or anywhere for that matter), here are a few pointers:

1) Always address the proper person. If you don't know who this is then address a few at once and don't be surprised to be transferred to someone else.
2) Always complain in person. NEVER via email or letter or text. And preferably not on the phone. If your complaint is valid, you should be able to say it to the person's face no matter how harsh.
3) Don't complain without offering to help make it better. If you tell me you don't like my blond hair - offer to color it. If you tell me the sound is bad at worship, offer to work in the sound booth. If you think I'm too short, I wear a size 7 in heels. If you complain that I'm female, offer to go to another church.

I could offer many more tips but it would probably sound like I'm complaining. As a rule of thumb, when there is conflict in the church, it is best to follow the advice in Matthew 18:15-20. (yes I'm going to make you look it up)

Until Everyone Hears,


Turff said...

Well said. Preach on, sister.

Diane Flynn said...

Great advice, Shannon! I've always been a big fan of 'bringing solutions rather than problems'.

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